The IRS will also work with partners in the tax community as the we implement and update the plan. The IRS looks forward to working with stakeholders to monitor and improve the plan over time and delivering world class customer service.
Page Last Reviewed or Updated: Jun The plan outlines a bold strategy to enable business transformation focused on improving services for taxpayers and the tax community while protecting taxpayer data. Subscribe to our newsletters and be first to know the most important issues facing federal managers and government agencies.
The new hires would also receive pay beyond what the General Schedule system allows for career employees. The initiatives, including those underway and others, will enhance taxpayer service and enforcement activities over the next several years. The plan introduces unparalleled data and refund fraud protections, protecting against approximately 1.
Last September, the IRS awarded its first RPA contract to reduce the amount of time procurement professionals spend on manual processes.
The IRS will implement this plan in two three-year phases, monitor its progress and adjust investment decisions as part of updating the plan.
The result is a highly complex technical ecosystem; the cost of which is growing on an unsustainable trajectory. Reduce call wait and case resolution times with customer callback technology, online notices, and live online customer support.
Make implementation of new tax provisions more straightforward. Through the first phase of the modernization plan, the IRS looks to stand up IT help desk self-service capabilities through natural language processing.