Irs business plan

The IRS will also work with partners in the tax community as the we implement and update the plan. The IRS looks forward to working with stakeholders to monitor and improve the plan over time and delivering world class customer service.

irs priority guidance plan 2018-2019

Page Last Reviewed or Updated: Jun The plan outlines a bold strategy to enable business transformation focused on improving services for taxpayers and the tax community while protecting taxpayer data. Subscribe to our newsletters and be first to know the most important issues facing federal managers and government agencies.

Irs business plan

Over time, the IRS plans to include new initiatives based on emerging priorities and advances in technology, consistent with the broad outlines of the modernization pillars and input from partners in the tax community. The IRS will provide regular reporting to Congress and oversight organizations as well as work with partners in the tax community as we implement the plan. Reduce call wait and case resolution times with customer callback technology, online notices, and live online customer support. This is an area where we cannot fail for the safety of our nation, and modernizing our technology is critical to stay ahead of constant cyber-attacks on our systems. Data investments paying off The agency has touted the success of its Return Review Program RRP , which integrates taxpayer data from multiple sources and provides flags potential cases of fraud and tax noncompliance. Page Last Reviewed or Updated: Jun The Service has recently encountered increasing advanced cyber threats. The plan, which will be dependent on future funding, also includes milestones and accountability to ensure it is implemented efficiently and effectively. As Rettig explained to lawmakers last week, patching and layering new business applications over the years has created a complex IT infrastructure that impedes its ability to keep pace with its increased workload.

The new hires would also receive pay beyond what the General Schedule system allows for career employees. The initiatives, including those underway and others, will enhance taxpayer service and enforcement activities over the next several years. The plan introduces unparalleled data and refund fraud protections, protecting against approximately 1.

Last September, the IRS awarded its first RPA contract to reduce the amount of time procurement professionals spend on manual processes.

irs priority guidance plan 2019

The IRS will implement this plan in two three-year phases, monitor its progress and adjust investment decisions as part of updating the plan.

The result is a highly complex technical ecosystem; the cost of which is growing on an unsustainable trajectory. Reduce call wait and case resolution times with customer callback technology, online notices, and live online customer support.

Make implementation of new tax provisions more straightforward. Through the first phase of the modernization plan, the IRS looks to stand up IT help desk self-service capabilities through natural language processing.

irs priority guidance plan 2019-2020
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Priority Guidance Plan